LOGISTICS AND TRANSPORTATION
Streamlining Operations for a Leading Courier Service
A leading courier service revolutionized its logistics operations with Winjit's custom solution, reducing IT costs, and enhancing efficiency.
1MAverage monthly consignments | 1.10MMonthly deliveries |
35000+Deliveries Per Day | 98%Real-Time Tracking Accuracy |
Business Challenge
The client’s legacy systems were hindering their operational efficiency and customer service capabilities. Manual consignment creation processes led to delays, while inaccurate address validation resulted in failed deliveries and increased costs. Additionally, inefficient route planning contributed to longer delivery times, and manual query resolution processes led to delays in addressing customer inquiries.
Key User Needs
Streamlined consignment creation process
Accurate and complete delivery address validation
Real-time route optimization for improved delivery times
Efficient query resolution system for addressing customer inquiries promptly
Tech stack
.Net Core Android Database Management (SQL Server) jQuery Vue.js
Our Process
Requirement Analysis
We conducted a thorough analysis of the client's existing processes and identified areas for improvement.
Solution Design
Based on the analysis, we designed a solution that included a highly customizable consignment creation app, an address validation tool, a mobile app for drivers, and a query management system.
Development and Integration
Our development team built and integrated the various components of the logistics solution, ensuring seamless communication and data flow.
Testing and Quality Assurance
We rigorously tested the solution to ensure its functionality, usability, and performance met the client's expectations.
Deployment and Training
Once tested, we deployed the solution across the client's logistics network and provided comprehensive training to their staff on its usage and maintenance.
The Outcome
The implemented solution yielded remarkable outcomes for the client. Consignment creation time was reduced from 55 seconds to just 30 seconds, marking a significant improvement in efficiency. Moreover, there was a notable decrease in daily non-deliveries of parcels by 25%, alongside a substantial increase in daily deliveries from 25,000 to 40,000. The solution also delivered tangible cost savings through route optimization and minimized manual efforts. Customer satisfaction soared as a result of prompt query resolution and enhanced delivery times, solidifying the success of the project.
