BANKING
Automating Compliance Certificate Issuance for a Regulatory Body
Streamlining the certification process with an automated solution, ensuring quick and accurate compliance documentation. Elevating efficiency and transparency in regulatory operations.
20%Increased revenue | 4101Total Users |
3512Total Practitioners | 10,509Monthly CoC Issued |
Business Challenge
The manual CoC issuance process was inefficient and time-consuming, leading to delays and revenue loss for the client. Practitioners faced challenges in completing CoC booklets and waiting for new ones to be issued. The client needed a modern solution to automate CoC issuance, payment verification, and expiration tracking.
Key User Needs
Streamline CoC issuance process for practitioners.
Simplified payment verification and approval processes.
Improved control and tracking capabilities for the client and associated entities.
Mobile application for practitioners to issue Cocs and track expiration dates.
Tech stack
.NET Framework ASP.Net web APIs C# Database - MS SQL Server
Our Process
Requirement Analysis
We conducted a thorough analysis of the client's manual CoC issuance process and identified pain points.
Solution Design
Based on the analysis, we designed a web application for the client, associated entities, and a mobile application for practitioners.
Development and Integration
Our development team built and integrated the web and mobile applications, incorporating payment verification and notification features.
Testing and Quality Assurance
We rigorously tested the applications to ensure functionality, usability, and security.
Deployment and Training
Once tested, we deployed the applications and provided training to the client and practitioners on their usage.
The Outcome
The implemented solution transformed the client's CoC issuance process, resulting in increased revenue and improved efficiency. Practitioners can now issue CoCs without carrying booklets, reducing completion times and improving customer satisfaction. The client and associated entities have better control and tracking capabilities, while practitioners can track expiration dates and renew licenses easily. Overall, the automated CoC has enhanced operational efficiency and customer service for the regulatory body.
