BANKING
Instant Loans: Lasting Solutions
Our all-in-one app offers seamless loan management with real-time tracking, self-service options, and user-friendly features for both new and existing customers.
4.3App Rating | 2MApp Users |
Business Challenge
Despite a bank's best efforts to serve its customers, limitations such as branch operating hours and customer service availability can hinder the customer experience. These constraints may lead to dissatisfaction among customers due to delayed responses and inconvenience.
Key User Needs
In this fast-paced world, customers expect convenience and efficiency. They seek instant access to loan details and services without the hassle of visiting branches or waiting on hold with customer service. A seamless mobile experience that offers quick information retrieval and service requests is not just a convenience but a necessity.
Tech stack
Flutter Java Spring Boot
Our Process
We initiated the process by conducting a comprehensive requirement analysis to identify the specific needs of both NTB and ETB customers. With this understanding, we designed and developed a user-friendly mobile app, incorporating features such as loan product information, interest rates, EMI calculator, and real-time application tracking. The app was seamlessly integrated with our backend systems to ensure accurate and up-to-date data synchronization.
The Outcome
By implementing the unified mobile app for loan management, the bank enhances customer satisfaction and operational efficiency significantly. This user-friendly platform allows customers to explore, compare, and apply for loans anytime, anywhere, reducing the need for branch visits and long waiting times. Real-time tracking of loan applications, instant service request submissions, and self-service options empower customers to manage their loans independently, fostering trust and loyalty.
