Pros and Cons of RPA Solutions
Robotic Process Automation (RPA) solutions will enjoy explosive growth over across a wide range of industries the next few years, as businesses hope to take advantage of the numerous benefits that they offer. More manufacturers are now starting to invest in the technology in hopes to improve their bottom line and gain a competitive edge in the market.
In fact, the global RPA market is poised to hit the milestone of $3.11 billion by 2025, says a report published by Grand View Research Inc.
Wondering if your business needs an RPA solution? Check out the following pros and cons.
Efficient Compliance Management
This is one area where RPA will give many small businesses an advantage over their competition. As regulatory bodies make rapid changes to industry standards overnight, it becomes harder for businesses with smaller budgets to catch up. This is where RPA robots come in. They make sure all manufacturing processes within the corporate border are optimized for simple compliance management.
Compatible with Existing Systems
The entire idea behind RPA technology is that it mimics basic human actions. This allows the technology to interact with platforms and applications like another human would do, with the difference that it would be completely error free. This means that companies no longer have to make changes to their existing legacy system, but they will have to optimize them when implementing RPA.
This is good news for larger businesses with legacy systems that are unable to make overnight changes to their existing hardware. RPA allows businesses to implement new changes without interrupting their current set of data. It also minimizes the need for the involvement of an IT specialist and for workers to have programming expertise.
Improves Job Satisfaction
The research is very clear on this: employee satisfaction increases significantly after the implementation of RPA. Forbes surveyed 302 employees after they underwent the implantation of RPA and reported that 92% of them had higher employee satisfaction. This is because repetitive, time-consuming, and manual tasks are taken off their responsibilities so they can focus on higher-value activities that are infinitely more rewarding and interesting.
The most immediate benefit of RPA is that it gives employees more time in their day and improves their work-life balance. Although employees initially fear change, when they see improvements such as lower costs, improved customer satisfaction, higher market share and revenue, their perceptions will change.
Improves Management of Processes
Successfully implementing RPA technology allows organizations to remotely monitor, model, schedule, and control the deployment of RPA robots. RPA allows organizations to embed certain requirements in their automation rules, allowing them to achieve enhanced governance to improve business operations. Furthermore, RPA also allows businesses to run periodic analytics and auditing software simultaneously without causing interruptions to their normal day-to-day operations.
Improves Customer Experience
Since automated machines are working at the backend, your employees have more time to interact with customers and can give them more attention to important matters. At the same time, you also have more staff free to engage in productive tasks, which is good for customer engagement that could improve the overall bottom-line.
This is definitely true in the case of employees who typically deal with a lot of back-office processes and repetitive, routine tasks that are uninteresting and dreary. RPA can do repetitive work more accurately and quickly without tiring out, unlike humans. This frees your team to focus on tasks that require skills humans are actually good at including emotional intelligence, judgment, reasoning, and, of course, customer interaction.
Easy to Implement
RPA makes it easy for companies to get started because it is relatively lightweight and doesn’t require a lot of ICT involvement to get up and running. This means that your business stakeholders can quickly figure out how to apply the robots to their manufacturing process.
Why is RPA easy to implement? Because RPA operates on the presentation layer of information systems and already existing application systems. It does not require business logic or data access layer of the underlying system at all. This also means that companies are no longer dependent on the vendor of the RPA system to provide further support with software updates to get anything done.
Cons of RPA
It May Be Seen as a Threat to Employment
In many ways, the implementation of RPA systems can be seen as a threat to employee jobs since mundane tasks can be automated with greater efficiency. This will reduce the need for human input and employees whose tasks revolve around repetitive activity may end up losing their jobs. Many critics argue that RPA has the technology to upend the labor market and eliminate jobs.
RPA Technology May Increase Human Input
Although RPA is criticized for ‘taking our jobs away’, it might just end up increasing the workload because the technology is always evolving and has various entities working together. This also requires companies to continuously update and improve their employed RPA systems. Depending on the nature of the task, you could end up doing more human work, not less.
In most typical scenarios, RPA requires frequent workflow review and complex omni-channel platforms along with lots of optimization for successful deployment. In many cases, this could be an on-going process and any solutions would be temporary at best.
RPA is Not Going to Fix All Problems
It is worth noting that RPA does not change the process itself, it only makes it more efficient. RPA will not make a bad process good per se. It merely repeats the actions as dictated and modeled without going deeper than that. The ultimate goal of automation is to change the process from the ground up to match both short term and long term targets. Using all the tools in digitization helps us make new and improved processes.
Proper planning helps you manage all moving pieces in an RPA project to improve efficiency and productivity across the board. Finding the right RPA partner makes all the difference. Contact Winjit for more information.