Assisted Vs. Unassisted Robotic Process Automation (RPA)
Several organizations have been implementing robotic process automation (RPA) to automate their business processes, increase overall productivity and achieve operational efficiencies.
RPA is an emerging technology that is increasingly playing an important role in enhancing business capabilities due to efficient operations. Smart technology provides a number of benefits such as reduced costs, improved accuracy and efficiency, and increased workforce productivity.
Despite the rising popularity of automation technologies, a great deal of confusion exists about the capabilities and limitations of RPA. Getting clear answers on the implementation of RPA is important to avoid any issues later down the road. The right information will help you determine the best way to leverage the technology to gain a competitive advantage.
Understanding Different RPA Technologies
An important thing to understand for businesses is that there are two types of RPA technologies. Choosing the right technology requires that you gain an understanding of the two types of solutions.
RPA solutions can be deployed in two modes: assisted and unassisted automation.
Assisted RPA Automation
Assisted RPA automation refers to the technology where the robot or automated application is deployed through the server to the workstation of the employee. The employee can access the system and control when and where the RPA should be deployed.
The method has evolved from a breed of productivity tools that were used by customer service agents to automate steps across different applications using robots on desktops. The automated RPA system was effective in minimizing the handling times that resulted in improved savings and customer experience. The implementation of the system reduced the time required for training call service agents.
Assisted technologies did not completely automate tasks. The technologies assisted individuals in carrying out their roles in an efficient manner. The accuracy and response time of the user increases by the implementation of assisted automation technologies.
Assisted RPA technologies can greatly reduce mistakes due to shortcomings of the system, keeping the system operators on the loop who are called to perform specific decision-making tasks. Implementation of assisted technologies results in improved operational efficiencies. The technology is suitable for critical tasks that cannot be delegated to the system. The tasks with a high risk of failure due to complex decision-making skills should be handled through assisted technologies.
In assisted technologies, there is a periodic return of user control to ensure smooth operations. The RPA technology assists individuals in carrying out the required tasks. Tasks that require quick, an immediate response, cannot be properly handled by automated systems. Examples of such tasks include flight control systems where sometimes,a rapid response can mean the difference between life and death. That’s why aircraft have assisted RPA technologies where the control oscillates between the pilot and the system.
Unassisted RPA Automation
Unassisted RPA automation does not require user intervention. The system works independently without any kind of intervention from the users. These robots work without any input from the users. They automate all back-office workflows, resulting in efficient business processes.
Unattended RPA automation doesn’t require any cooperation between the use and the user. Robots take complete control of the processes. They carry out tasks independently,allowing users to concentrate on other important tasks.
Employees don’t need to constantly check unassisted RPA systems. In other words, the employee does not have to go to the machine to log on and monitor the performance of the system. The systems take care of all tasks automatically, including resource allocation, prioritizing tasks, and diverting resources whenever required.
Unattended RPAs work 24/7 and execute tasks in the queues automatically. They only alert employees in case of critical system failure due to unavoidable factors. These systems provide a high level of automation that is expected of a modern automated solution. This type of RPA solution automates all mainframe, legacy, and other applications without the need to replace those solutions or create custom applications for each solution.
Unattended or unassisted automated solutions do not reside at the workstation of the employee similar to an assisted automation solution. The solution does not require actions, events, or commands from a user to perform specific functions. The automated RPA solutions do not oscillate between the system and the user resulting in optimum performance.
Summing It All Up
With unassisted RPA platforms, employees don’t have to move between different screens and interfaces. In contrast, they are required to interact with different systems in an assisted solution. The solution must be user-friendly and agile, allowing employees to move from one platform to another in a systematic manner. The same is not necessary for unassisted solutions.
Assisted automation tools are generally housed within a particular workstation or department. Unassisted automation tools, in contrast, can be accessed by different employees and administrators typically through a remote interface.
In real-life situations, assisted and unassisted RPA tools complement each other. Although companies can deploy different types of automation tools, they can get the optimum benefits by deploying a hybrid system consisting of both assisted and unassisted automation platform.
An integrated platform consisting of assisted and unassisted RPA solutions can work in tandem and streamline tasks. Each solution has unique benefits and integrating the two systems provide organizations with the ultimate flexibility, resulting in ease of scaling and operational efficiencies. However, the decision depends on different factors, including budgetary constraints, the importance of tasks, and cost-benefit analysis.
The main factor that should be considered when selecting RPA solutions is the value they provide across the value chain of the company. Assisted and unassisted RPA solutions suit different purposes and objectives.
Let the experts at Winjitwalk you through the steps required for the implementation of modern technological solutions. Our experts, with decades of experience in the industry, will help you select the best solution that is based on your requirements.
We can help you in making the right decision that provides ultimate benefits in terms of reduced costs and improved organizational efficiencies. Talk to our experts today to find out what technologies will bring maximum benefits to your company.